At Brandlic, we work closely with our clients to create custom branding, design, and digital experiences. Because our services involve dedicated time, creative work, and resources, our refund policy is as follows.
01Project Deposits
For one-time projects, a 50% advance payment is required before work begins.
Once work has started, the advance payment is generally non-refundable, as it covers the time and resources allocated to your project.
The remaining balance is due according to the agreed payment terms.
02Cancellation
If you decide to cancel a project before work begins, please contact us as soon as possible.
If work has already started, any refund will be considered based on the amount of work completed and the resources already committed to the project.
03Subscription Plans
For monthly subscription plans, payments are generally non-refundable once the billing period has started.
You may cancel your subscription before your next billing date to avoid being charged for the following period.
04Dissatisfaction With the Work
We want you to be happy with the work we deliver.
If you’re not satisfied with a design or creative direction, please let us know. We’ll work with you through the revision process agreed upon for your project or plan.
A request for revisions or a change in creative direction does not automatically qualify for a refund.
05Third-Party Costs
Payments made to third-party services, suppliers, platforms, printers, developers, or other external providers on your behalf may not be refundable.
06Exceptions
In exceptional circumstances, Brandlic may choose to provide a partial or full refund at its discretion.
Any refund agreed upon will be communicated directly to the client.
07Contact Us
If you have questions about this Refund Policy or your project, please contact us: